Last week we discussed that the number one thing employees most want to receive is not a huge bonus or raise but rather appreciation. They want to feel appreciated for the work they do, the energy they give, the time they devote, the blood, sweat and tears they pour into their work.
So how does an employer do that?
While there are many tactics of how to specifically implement appreciation (and we’ll talk about some over the coming weeks), the overarching strategy is this:
The keys to providing optimal feedback are found in the 5 S’s:
- Be sincere: this is KEY. People can feel if you are just saying something to say it or if you are feigning appreciation so that you can get something you want from them. Be sincere. Experience the appreciation in your heart. Feel empathy for all that this individual did to complete the task. Be present when you express your gratitude.
- Be specific: What, exactly, do you appreciate? Consider these two statements:
“Good job on that project” versus “I just wanted to thank you for devoting your entre weekend to working on the project. Your work was exceptional and was a major reason why we had so much success. Thank you.” Which feels better?
- Be suitable with the timeframe: Try to provide appreciation as promptly as you can. This means don’t wait until your annual review to share it.
- Be social: share your gratitude about one person with others. You may want to develop a time during staff meetings where you express appreciation for what employees have done or write about it in a newsletter.
- Be spacious: express gratitude for people at all levels with whom you work: your employees, superiors, support staff, co-workers, clients, customers… This is not reserved for the boss-employee relationship.
When you express appreciation for those with whom you work, you AND the individual benefit. Expressing gratitude helps you feel happier and helps the individual feel like what they did made a difference. The results include increased productivity, improved leadership & teamwork, heightened innovative thinking, enhanced interactions with functional team members & cross-functional business partners, boost in sales and reduced absenteeism & turnover for you both!
How can you express appreciation for the people with whom you work?